Privacy Policy and Terms & Conditions

Privacy Policy

Dr Rylan Hayes – The Vision Surgeon (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website thevisionsurgeon.au and related services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number, and contact details.
Information submitted through our appointment forms, enquiry forms, or subscription services.
Health information you provide voluntarily (e.g., details relevant to your eye health when booking a consultation).
Technical information such as IP address, browser type, device information, and website usage data (via cookies or analytics tools).

2. How We Collect Your Information

We collect personal information when you:

Make an enquiry or appointment through our website.
Subscribe to our blog, newsletter, or updates.
Interact with us via social media or other digital channels.
Use our website, where cookies and analytics tools may capture browsing behaviour.

3. How We Use Your Information

We use your personal information to:

Provide medical services, advice, and patient care.
Respond to your enquiries and manage appointments.
Improve our website, services, and patient experience.
Send you updates, educational content, or marketing material
Comply with legal, professional, and regulatory obligations.

4. Disclosure of Information

We will never sell your personal information. We may disclose information to:

Medical professionals and staff directly involved in your care.
Legal or regulatory authorities when required by law.

Some service providers may be located outside Australia (e.g., secure cloud hosting or email services). Where this occurs, we take steps to ensure your information is protected in line with Australian standards.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

Understand how visitors use our site.
Improve website performance and user experience.

You can disable cookies through your browser settings, but this may affect website functionality.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992

Terms & Conditions – Free Eligibility Assessment

Dr Rylan Hayes – The Vision Surgeon offers a complimentary Laser Vision Correction Eligibility Assessment (the “Assessment”) through Lasersight Sunshine Coast under the following terms and conditions:

1. Scope of the Free Assessment

The Screening assessment is conducted by our in-house optometrist, is free of charge and includes:
- Ophthalmic screening scans and advanced eye measurements and mapping.
- A preliminary evaluation and discussion regarding suitability for laser vision correction procedures (including LASIK, PRK, or other refractive surgery).
The purpose of this Assessment is to provide preliminary information only about potential suitability for refractive procedures.
It does not include any appointments with Dr Rylan Hayes directly nor any procedures, treatment, nor surgery.

2. No Obligation

Undergoing the Assessment does not create any obligation to proceed with surgery, book further appointments, or engage in any treatment with Dr Rylan Hayes

3. Further Consultations and Costs

If you choose to proceed beyond the Assessment (e.g., booking a consultation with Dr Hayes, undergoing further diagnostic testing, or scheduling surgery), additional fees may apply.
Any treatment, procedure, or specialist consultation beyond the free Assessment will be charged according to our standard fees, which will be discussed with you in advance.

4. Findings Requiring Treatment

If the Assessment or scans identify any other eye condition (whether urgent or non-urgent), further investigations, management, or treatment may be required and recommended.
Such management may incur additional costs not covered by the free Assessment.

5. Limitations

The Assessment is intended only as an initial suitability check.
A final decision regarding your candidacy for laser vision correction can only be made following a comprehensive consultation with the surgeon.

7. Right to Withdraw or Modify Offer

We reserve the right to withdraw, suspend, or modify this free Assessment offer at any time without notice.
Any bookings made before such withdrawal will be honoured under the conditions current at the time of booking.

The Vision Surgeon

The information displayed on this site is general only and does not consider your individual circumstances or unique clinical requirements. Surgical procedures are not always appropriate for all individuals, as all ophthalmology procedures impart an inherent risk to vision and your personal risk/benefit profile can only be appropriately discussed during your consultation.

Free eligibility assessment is valid at Lasersight Sunshine Coast for patients considering laser vision correction or refractive lens exchange. It covers workup and scans by our in house optometrists, but does not include consultation with the surgeon nor any surgical fees., nor any other costs incurable.

Full T&Cs and Privacy Policy

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